Privacy Policy for Auraxsmist

Effective Date: February 10, 2025

At AURAX SMIST, we want to ensure that you are completely satisfied with your purchase of model airplanes and related products. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and exchange policy. Please read the following guidelines to understand how to initiate a return or exchange.

1. Return Eligibility

To be eligible for a return:

  • The product must be in its original, unused condition, free from any damage, alterations, or wear.
  • The return must be initiated within 30 days of receiving the order.
  • The item must be returned with all original packaging, accessories, and documentation.

2. Non-returnable Items

The following items are non-returnable:

  • Custom or personalized items.
  • Used, damaged, or modified products.
  • Sale or clearance items.

3. How to Initiate a Return or Exchange

To initiate a return or exchange:

  • Contact our customer service team at info@auraxsmist.com or call 501-354-6872 within 30 days of receiving your order.
  • Provide your order number, the product you wish to return or exchange, and the reason for the return or exchange.
  • Our team will review your request and provide instructions on how to return the item.

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or the wrong item was shipped.
  • We recommend using a trackable shipping service to return items. AURAX SMIST is not responsible for lost or damaged returns during transit.

5. Refund Process

Once we receive the returned product and inspect its condition:

  • A full refund will be issued to the original payment method.
  • Refunds are typically processed within 5-10 business days after the return is received.
  • If the return does not meet the eligibility criteria, we may refuse the refund or offer store credit instead.

6. Exchanges

If you would like to exchange a product for a different model or accessory:

  • Please follow the return process first.
  • Once the return is processed, we will issue store credit for you to use towards the new item.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Please contact our customer service team within 7 days of receiving your order and provide photographic evidence of the damage or defect.
  • We will offer a replacement or a full refund at no additional cost to you.

8. Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately. Once the product has been shipped, cancellations may not be possible.

9. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:

  • Email: info@auraxsmist.com
  • Phone: 501-354-6872
  • Address: 213 Maple St, Knoxville, Pennsylvania (PA), 16928

Thank you for choosing AURAX SMIST. We are committed to ensuring your satisfaction and providing you with excellent customer service!