Sales Policy
Effective Date: February 10, 2025

At AURAX SMIST, we are dedicated to providing our customers with high-quality model airplanes and related products, backed by exceptional service. This Sales Policy outlines the terms and conditions for purchasing products through our website. By placing an order with us, you agree to the following terms:

1. Product Availability
We strive to ensure that the products listed on auraxsmist.com are available for purchase. However, product availability may change due to high demand, production delays, or other unforeseen circumstances. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on auraxsmist.com are in U.S. dollars and may be subject to change without notice. The price displayed at checkout will be the final price for your order, excluding taxes, shipping, and handling fees.
  • Payment Methods: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.
  • Taxes: Sales tax will be calculated based on your shipping address. The applicable tax rate will be displayed during checkout.

3. Order Confirmation
After placing an order, you will receive an order confirmation email with the details of your purchase, including the model(s), price, and estimated delivery date. Please review the confirmation carefully and contact us immediately if any details are incorrect.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs are calculated during checkout, based on the delivery location, size, and weight of the order.
  • Shipping Time: Delivery times depend on the shipping method selected and your location. Once your order is shipped, we will provide tracking information so you can monitor the progress of your delivery.
  • International Orders: For international shipments, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.

5. Cancellations and Modifications
Once an order has been placed, it cannot be canceled or modified unless the order has not yet been processed or shipped. If you need to cancel or change your order, please contact us immediately, and we will do our best to accommodate your request.

6. Returns and Exchanges
Our Return Policy governs the return and exchange of products. If you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return or exchange an item.

7. Customer Responsibility
It is the customer’s responsibility to provide accurate and complete shipping and billing information. AURAX SMIST is not responsible for delays, issues, or losses caused by incorrect or incomplete information provided during checkout. Please ensure that all information is accurate before completing your purchase.

8. Warranty and Support
All products purchased from AURAX SMIST come with a manufacturer’s warranty. We also offer customer support for any issues regarding the use, maintenance, or repair of your model airplane.

9. Limitation of Liability
To the fullest extent permitted by law, AURAX SMIST is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product(s) involved.

10. Customer Support
If you have any questions or concerns about your order, our products, or any issues with your purchase, please contact our customer support team:

  • Email: info@auraxsmist.com
  • Phone: 501-354-6872
  • Address: 213 Maple St, Knoxville, Pennsylvania (PA), 16928

Thank you for choosing AURAX SMIST. We are dedicated to providing you with quality model airplanes and exceptional customer service!