Shipping Policy
Effective Date: February 10, 2025

At AURAX SMIST, we are committed to ensuring your model airplane or RC aircraft arrives safely and on time. This Shipping Policy outlines how we process orders, handle shipping, and ensure timely delivery to our customers.

1. Shipping Locations
We offer shipping to the following locations:

        • Domestic Shipping: We ship to all U.S. states.
        • International Shipping: We offer international shipping to select countries. Please check during checkout for availability to your location.

2. Processing Time

        • All orders are processed within 1-3 business days from the time of order placement.
        • Orders are not shipped on weekends or public holidays.
        • If there are any delays in processing your order, we will notify you promptly.

3. Shipping Methods and Delivery Timeframes
We offer several shipping options to suit your needs:

        • Standard Shipping: Typically arrives within 5-7 business days for domestic orders.
        • Expedited Shipping: Typically arrives within 2-3 business days for domestic orders.
        • International Shipping: Delivery time may vary depending on the destination. Generally, international orders take 7-14 business days after shipment, depending on customs clearance.

Please note that delivery times are estimates and may vary due to factors such as weather, holidays, or customs delays for international orders.

4. Shipping Fees
Shipping costs are calculated during checkout and are based on:

        • Delivery address (domestic or international).
        • Size and weight of the items being shipped.
        • The selected shipping method.

5. Order Tracking
Once your order has shipped, you will receive an email containing tracking information. You can use the provided tracking number to monitor the status of your order.

6. International Orders
For international orders, please be aware of the following:

        • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.
        • Customs Delays: Delivery times may be delayed by customs processing. AURAX SMIST is not responsible for delays caused by customs.

7. Shipping Restrictions
Certain products may be restricted from shipping to certain countries or regions due to size, weight, or import regulations. If any item cannot be shipped to your location, we will notify you during the checkout process.

8. Lost or Damaged Shipments
While we take great care to ensure your order arrives safely, if your order is lost or damaged during shipping, please contact our customer service team immediately at info@auraxsmist.com or call 501-354-6872. We will assist with filing a claim with the carrier and, if applicable, arrange for a replacement or refund.

9. Shipping Address Errors
It is the customer’s responsibility to provide accurate and complete shipping information. AURAX SMIST is not responsible for shipping delays, lost packages, or any issues caused by incorrect or incomplete address information. Please verify your shipping details before completing your order.

10. Contact Us
If you have any questions or concerns regarding shipping, need assistance tracking your order, or have any issues with your delivery, please contact us:

        • Email: info@auraxsmist.com
        • Phone: 501-354-6872
        • Address: 213 Maple St, Knoxville, Pennsylvania (PA), 16928

Thank you for choosing AURAX SMIST. We are committed to providing you with a smooth shopping experience and ensuring your model airplane arrives safely and on time!